Why choose us?

  • Skilled , Professional, Customer Care
  • Rapid Response to market Conditions
  • Experience with programs like yours
  • Improved Market Coverage

Services!

Live Chat Agent Pricing

The LiveDesk has ended the limitations companies face who opt to offer live chat on their web sites. Such limitations include operational hours and employee cost. Live chat allows you to increase online sales, customer loyalty, support, and also helps reduce operating costs.

Think About The Savings

Not only will you or your company save countless hours monitoring your web chat, but imagine the amount of money you'll save in payroll! If you were to hire a professional staff to work directly under your supervision 24 hours a day, 7 days a week, 356 days a year it would cost you a fortune! Needless to say the taxes you would have to pay on top of it to keep your business legal. Our live chat agents will be standing by every second ready to help answer any questions your prospects of clients have!

Real Time Live Chat Services

Live chat allows you to increase online sales, customer loyalty, support, and also helps reduce operating costs.

Let's face it, it's not easy being strapped to your computer when someone has a pre / post order question at 4am in the morning. This is where the LiveDesk comes in. Our talented Live Chat Agents will be there for your clients or prospects no matter what time of the day or night it is to ensure they obtain the best possible customer or prospect experience when they need you most!

Our highly knowledgeable and experienced technical support staff will add value to your products by delivering top-notch support to your end-users. When customers receive exceptional support, customer satisfaction & retention increases, adding to your company's profitability.

LiveChat!

We bolster your brand, mirror your culture and strenghten your identity with each customer interaction.

Our specially trained service professionals present a transparent interface to your Consumers delivering an uninterrupted 24x7 access to real time customer service help and support right on your website. Their one on one interaction with your website visitors instills confidence in indecisive first-time customers and bolsters the trust of your old customers by showing them that a quality help is just a click away, any hour of the day, any day of the week. With us you can retain those thousands of customers who abandon your site due to unavailability of help.

Our offering is a comprehensive service that includes CRM implementation, operators recruitment and training, offshore operations, reporting and analytics.

Our Live Chat application is equipped with advanced features to create an unsurpassable online experience for your customers. Using LiveDesk Live Chat has numerous benefit that help you establish better customer care standards for just a fraction of the cost that you would have paid to run your own call center or even for what our competitors would charge you!

Live Chat Support includes

  • Greet visitors on your website
  • Proactively invite them to chat
  • Provide information in real time
  • Ordering Assistance
  • "Push" them relevant web pages
  • Enter the visitor details into CRM etc
  • Provide visitors relevant info by searching
  • Handle pre-sales and post sales chat
  • Email visitors info towards end of the chat
  • Escalate to next level of support
  • Unlimited simultaneous chats
  • Detailed Reporting and Statistics
  • Chat Satisfaction Survey

Email Support!

Your customer e-mails get replied instantly

Replying to E-mails can eat into your precious time, which can be better utilized to focus on your core business activities with strategic importance. Now LiveDesk Agents can also follow up your e-mails and customer queries on your behalf. This service ensures that your customers are replied to promptly.Our highly skilled personnel keep the response times as LOW as one hour to meet the commitments you've made to your customers. By offering timely,consistent and expedient responsive support, you will improve customer satisfaction, customer loyalty and online sales. Our e-mail support service can be used for sales and customer support in addition to technical support. Our email support, just like our other offerings is functional 24/7.

Email Support includes

  • Guaranteed response time
  • Customer Care
  • Technical Support
  • Order Fulfillment
  • Verification
  • Lead Generation
  • Query Solution
  • Response to Inquiry or Feedback
  • Billing Queries

Vocie Call/Chat!

Coming Soon!


Our call center services will include:

  • Customer Support
  • Order Taking
  • Payment Verification
  • Information Delivery
  • Message Taking
  • Tele-marketing campaigns

Highlights!

Call Center

  • 24 hours a day, 7 days a week including holidays
  • Competitive fixed monthly pricing
  • No commitments! Stop when you want
  • Shared and Dedicated teams available
  • Pay via Paypal, Credit Card or Bank Transfer also